See the list of available currencies to view our exchange rates for online purchases. Please note that the exchange rates may vary whether buying in store or online.

Sorry, you can’t specify denominations as part of your order. Normally you’ll receive a mixture of high and low denominations, depending on the availability of the currency you order.

Q. Why is the payment verification screen not appearing?

A. This could be because your browser is set to not allow pop-ups. Try adjusting your browser settings to allow pop-ups, or close your browser window and try again. It might also be because the banking service we’re trying to connect to is busy. Please try again, as they’re not usually busy for long.


Q. My order has timed out on the verification screen, has it been processed?

A. If you didn’t receive an order confirmation email, your order might not have been successfully processed. Check your junk email folder in case your confirmation email is there. Please allow up to three hours for your email to arrive. If you still can’t find it, Contact Us contact our Customer Service Team.


Q. Why won’t my order process?

A. There could be an issue with your payment card or the details that you entered when you placed your order. Your card issuer will be able to tell you if there’s a problem with your transaction. Alternatively, you can try placing your order again using another card or visit a Tesco in-store bureau.


Q. My order wasn’t processed but money has been taken out of my bank account.

A. When you order online, your bank may reserve the funds needed to complete the transaction. These funds may be reserved for a number of days even if your order isn’t processed. You could ask your bank to make the funds available now or wait till the bank releases them.


Q. What does ‘Order Not Processed’ mean?

A. It means we haven’t been able to process your order online. There could be an issue with your card or the details you entered when you placed your order. Your card issuer will be able to tell you if there’s a problem with your transaction. Alternatively, you can try placing your order again using another card or visit a Tesco in-store bureau.


Q. What happens if my online order is unsuccessful?

A. You may be offered our pay on collection service. With pay on collection you can take advantage of our online rates by selecting a date and location to collect your order, with payment not being taken until you collect your order. You will receive the rates you would have received had your initial online order been successful.


Q. Why haven’t I received an order confirmation email?

A. Sometimes your order will be in a queue for processing, which can hold up the confirmation e-mail. Sometimes emails can take up to three hours to be issued and delivered. Check your junk email folder in case your confirmation email is there.


Q. My order is being reviewed, what does this mean?

A. Sometimes we carry out extra security checks to protect our customers. These usually don’t take long and shouldn’t make any difference to your delivery or collection date.


Q. What does ‘Order confirmation’ mean?

A. This means we’ve received your order and it’s either on its way to you or has been sent to your selected collection location.


Q. I know I have enough money in my account but my card has been rejected. What should I do?

A. Your card issuer might treat this as a cash transaction and you could be restricted by the cash limit they set. You could order an amount below your cash limit or use another card. Check with your bank if you’re not sure what your limit is.

Q. Card Handling Fees

You will not be charged any card handling fees by us when purchasing online. However, please note, some credit card providers treat a foreign exchange purchase as a ‘cash advance’ so your card issuer may apply fees or interest charges to your credit card account. Please contact your card issuer for further details.


Q. Delivery fees

A. Home delivery is free for all orders of £500 or more. There is a £4.99 charge for orders between £100 and £499.99

Q. How much can I order online (Min/Max)?

A. For bureau collection, you can order any amount from £75 to £2,500, and for Home Delivery and Customer Service Desk collection, you can order any amount from £100 to £2,500


Q. Click & Collect (bureau collection and Customer Service Desk collection)

A.
What ID do I need when I collect my order?
You’ll need to bring valid photo ID e.g. passport, full UK photographic driving licence (we do not accept provisional driving licences) or EU ID card and the payment card you used for this order. If collecting from a bureau, you will also be required to verify the PIN. The name on the card and the other identification must match the name of the person collecting the order.
What currencies can I purchase online?
See the list of available currencies.
I can’t find the collection location I need?
If you can’t find the location you want in our locations list, you can always select delivery to your home address.
Can I use a payment card with a different name to the person collecting the order?
No, the name on the card must match the name of the person collecting the order.
Can I get the same rates at a Tesco store that I can get online?
No, the online exchange rates don’t apply to store purchases.


Q. Home delivery

A.
How will my order be sent and is it secure?
We’ll send it by secure Royal Mail Special Delivery. You’ll need to sign for it on delivery.
Can I use an address outside of the UK?
No, the service is only available to over 18s who are resident in the UK and access the service from within the UK.
What time will my delivery arrive?
It will be delivered before 1pm on your selected delivery date.
Why hasn’t my order arrived?
If your order was due to be delivered today and hasn’t arrived by 1.00 pm, please contact our Customer Services team.
What should I do if my order is returned to the Royal Mail depot?
Royal Mail will have left you a calling card. Take this to the Royal Mail depot shown on the card to collect your order. You also need to take valid UK identification and a recent utility bill showing your name and delivery address.
Can I have my order delivered to a different address?
No, for security reasons, all home delivery orders must be delivered to your credit or debit card billing address.


Q. When will I receive my order?

A.
1. Click & Collect (bureau collection)


Currency	Order confirmed before 2:00pm	Order confirmed after 2:00pm
US Dollar, Euro & selected in season currencies	Collect at bureau after 3.00pm, next day	Collect at bureau after 3.00pm, two days later
Any Other Currency	Collect at bureau after 3.00pm, three days later.	Collect at bureau after 3.00pm, four days later

Note: Please note that for collection of Travel Money orders from some of our of our stores, we may not be able to adhere to these timescales. In which case the date for collection of your Travel Money order may be extended by one calendar day for collections from bureau locations and one working day for collections from a Customer Service Desk. The earliest date for collection will be automatically displayed.


2. Orders for the Customer Service Desk



The time between completion of your order and collection for all currencies is dependent on the collection location selected. The earliest date for collection will be automatically displayed when selecting your preferred collection point, your collection date can also be retrieved post transaction in your Travel Money order email confirmation.

Please note that for collection of Travel Money orders from some of our stores, we may not be able to adhere to these timescales. In which case, the date for collection of your Travel Money order may be extended by one calendar day for collections from bureau or Customer Service desks.


3. Home Delivery



Order confirmed	Order delivered
Before 2:00pm - Monday to Thursday	Next working day before 1pm*
After 2:00pm - Monday to Wednesday	Second working day before 1pm*
After 2:00pm Thursday and before 2:00pm Friday	Saturday or Monday before 1pm (Saturday deliveries are not guaranteed)
After 2:00pm - Friday and anytime Saturday or Sunday	Tuesday before 1pm*

*Days quoted are working days. If one of these days is a public holiday, additional day(s) will be added accordingly.

Q. Can I cancel my order?


A.
1.Click & Collect (bureau collection and Customer Service Desk collection)
You can cancel you order at any time before collection. If you cancel we’ll refund the full amount you paid. If you cancel less than 24 hours before the collection time, we’ll charge a £10 late cancellation fee. We’ll deduct this from your refund.
2.Home Delivery
You can’t cancel or amend a home delivery order once it has been confirmed.

Q. What happens if I fail to collect my Click & Collect order?


A.
If you don’t collect your order within 4 days of the collection date, it will be cancelled and we’ll refund the cost of your order, less a £10 late cancellation fee. Refunds can take up to ten working days to credit back into your bank account. Tesco Travel Money doesn’t refund cash advance charges. Any late cancellation fee may also be subject to a cash advance fee by your card issuer.

Q. How long will my Click & Collect order be held if I’m delayed in collecting it?


A.
We’ll keep it for 4 days from your order collection time. After this time we’ll cancel your order and deduct a £10 late cancellation fee from your refund amount.

Q. What is the difference between a Travel Money bureau and a Customer Service Desk collection?


A. A Travel Money bureau is a manned booth that sits inside the Tesco store where you will be served by a Tesco Travel Money adviser. The Customer Service Desk is at the front of the Tesco store and is manned by Customer Service Desk store staff.

Q. Can I collect my Customer Service Desk order at any Tesco Store?


A. No, only the Customer Service Desk that is selected at the time of ordering online.

Q. What should I do with any currency left over at the end of my trip?


A. We will buy back in all the currencies we sell, in most back note values, but we can only do this at our in store bureau, not at the Customer Service Desk.

Q. What happens if my online order is unsuccessful?


A. You may be offered our pay on collection service. With pay on collection you can take advantage of our online rates by selecting a date and location to collect your order, with payment not being taken until you collect your order. You will receive the rates you would have received had your initial online order been successful.

Q. Why can’t I find the store I’m looking for?


A. Pay on collection is only available where we have a Tesco Travel Money Bureau as you’ll need to pay for your order when you collect it. If you previously chose collection from a Customer Service Desk this will be unavailable as a collection point.

Travel Money ordered online or over the phone is provided by Travelex Currency Services Limited. Registered no. 03797356. Travel Money ordered in store is provided by Travelex Agency Services Limited. Registered no. 04621879. Registered office for both companies: Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.

Travelex provides these services as a service provider to Tesco.

Tesco Clubcard . Clubcard data is captured by Travelex on behalf of Tesco. Check out the Tesco privacy policy to find out more at Tescoinsurance.com/help/privacy-policy-insurance/

In addition to using your credit and debit card, you can complete your online purchase using Apple Pay if the card issuer you’re using is Maestro, Mastercard or VISA. Your credit card issuer will likely charge you a cash advance fee and interest from the time of purchase with us.

1. Tap the Apple Pay button or choose Apple Pay as your payment method.

2. To pay with a different card, tap the Next button or the Expand Menu button next to your default card.

3. If necessary, enter your billing, delivery and contact information. Apple Pay stores that information so you will not need to enter it again.

4. Confirm the payment. iPhone or iPad with Face ID: Double-click the side button, then use Face ID or your passcode.

iPhone or iPad without Face ID: Use Touch ID or your passcode.

Mac with Touch ID: Follow the prompts on the Touch Bar and place your finger on Touch ID. If Touch ID is off, tap the Apple Pay icon on the Touch Bar and follow the prompts on the screen.

Mac without Touch ID: Confirm the payment on your Bluetooth-connected iPhone or Apple Watch. Make sure you are signed in with the same Apple ID on all devices.

When your payment is successful, you'll see ‘Done’ and a tick on the screen.